Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email your Sales Associate at the phone number or email address found on our Contact Us page, or Our Team page has each Sales Associate's email. Policies and procedures for obtaining a return authorization vary based on the reason for return.

Defective Products: Most of our products include a one-year parts and labor warranty. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods.

NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: Even though every precaution is taken by Southeast Steel as well as the manufacturer to securely package and transport your new appliance without damaging it, sometimes damage occurs. In the event your new appliance is found to be damaged on delivery, our delivery team will contact their supervisor and offer you one of the following options:

• A "Damage Allowance" price adjustment off the purchase of the product.
• A refund of your delivery and/or installation fee.
• A 1-year extended service plan at no charge for the damaged appliance.
• Replace the damaged part(s), if cosmetic, or repair functional part(s).
• Return with another undamaged version of the same appliance.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not eligible for return. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 35% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise is not eligible for return or exchange unless it it damaged or defective.

Refunds will be handled according to our store’s policies.

Shipping Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer lead time for delivery. You will be notified once the item has been received in our warehouse, then delivery can be scheduled.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 6.5 - 7% sales tax.